Refund policy

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on any sale items or gift cards. Please get in touch if you have questions or concerns about your specific item at shop.wabisabionline@gmail.com.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds- Please note that we offer store credit only, no refunds or exchanges are permitted.

Thank you for your business!